You are hungry to succeed and are an absolute team player
Customer-orientated and great at building client relationships at all level
Willing to go above and beyond to ensure the success of our customers
Professional interpersonal, negotiation, persuasion and presentation skills
Ability to navigate challenging situations in a professional manner
Experience working in a SaaS business
What the job involves
Build and maintain strong, long-lasting customer relationships with a focus on enabling customers to build successful and lasting engagement communities
Operate as the main point of contact for customer adoption by working closely with sales, pre-sales, onboarding, support and marketing teams to ensure customer success through the entire customer lifecycle
Onboarding customers on to Connectd and ensuring customers remain satisfied with the Connectd platform
Ensure our CRM (HubSpot) is up to date and maintained on a daily basis
Aid with the development and improvement of the product by gathering feedback of identify recurring issues and addressing these with the product manager
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
Company Benefits
Spot bonuses and monthly incentives outside of commissions
Budget to socialise with colleagues
Network building with founders and investors
Private medical insurance which includes discounted gym membership and 25+ other discount offers
Company away trips (European destinations)
Opportunity to work from a destination of your choice for a 4-week period (available after 6 months full-time employment)
Training budget (£250 per year)
Location information
Hybrid working - with two days in the office (Weds, Thurs currently)
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